MANAGEMENT TRAINING WORKSHOPS
If you are interested in any of the courses below please email us at info@hrinitiatives.co.uk or Contact Us on 01438 742056.
Contents:
Employment Law - An Overview
Team Leader Training
Team Leader Follow-Up Training
Interviewing Skills
Appraisal Skills Training
Recruitment Skills
Customer Care Training
Disciplinary, Dismissal and Grievance Skills
Managing Absence
Managing the Team / Performance
Equal Opportunities Overview
Time Management Training
External Courses - Booking Terms and Conditions / Administration
EMPLOYMENT LAW - AN OVERVIEW
Introduction
A one-day overview course intended to give guidance to line managers about the relevant employment laws relating to the management of people. Covering the contract of employment; discrimination and equal opportunities issues; maternity, paternity and adoption leave; flexible working; disciplinary and dismissal; grievances and working time.
Who should attend
Anyone who has staff management responsibility or responsibility for personnel administration/employee relations within the small to medium-sized business.
Objectives
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To understand the essential elements of employment law
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To learn how to apply knowledge in the workplace
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To ensure company practices comply with the legislation
Benefits
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Aim to reduce the risks of employment tribunals
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To improve employee relations
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To raise awareness of employment law issues
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To ensure the business remains legally compliant concering employment law
Course Programme
Contracts of Employment
- Types of Contract
- Making Contracts
- Written Particulars
- Express and Implied Terms
- Part-time Working
- Restraint Clauses
- References
- Illegal Working
- Changing Contracts
- Working Time Regulations
- Probationary Periods
Discrimination and Equal Opportunities
- Equal Opportunities
- Sex, Race, Religion and Belief, Sexual Orientation, Age and Disability Discrimination
- Harassment at Work
- Employee and Employer Responsibilities
Maternity Rights/Parental Leave/Adoptive Leave/Paternity Leave
- Pay and Leave
- Dismissals
- Health and Safety Duties
- Time Off for Emergencies
Dismissal
- Wrongful, Unfair and Constructive
- Reasons for Dismissal
- Conduct and Capability
- Automatically Unfair
- Redundancy and Re-Organisation
- Employee Consultation
Disciplinary and Grievance
- Statutory Dispute Regulations
- Handling Grievances
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TEAM LEADER / FIRST LINE MANAGER TRAINING
Two days in duration.
All course materials, handouts and workbooks provided.
Lunch and refreshments included.
Introduction
The success of a business depends on the competence of its line managers. Failing to manage staff or manage change properly can cost time and money in terms of lost productivity and tribunal claims. This workshop provides an overview of key leadership skills and aims to develop the competency of those responsible for managing and motivating teams.
Tutor led, delegates are actively encouraged to discuss, practice and develop their thinking in a number of active learning modules. Each module incorporates theory, active participation, case studies and discussions, planning and commitment to action.
Who should attend
Anyone who is new to managing or leading teams of people. Managers or leaders looking to refresh their learning or who have had little formal training in the past. Managers or leaders who have had no formal management training.
Objectives
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To equip managers and leaders with key leadership skills such as coaching, problem-solving, delivering performance targets, managing change, managing absence/grievance/disciplinary
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Assist managers and leaders with the transition from staff member to management
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Develop leadership competency through practical based learning
Benefits
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Equip managers with the skills to manage and improve performance
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Develop better communication skills amongst business leaders
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Reduce conflict amongst team
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Enhance team motivation and hence productivity
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Improve process of managing change
Course Programme
Module One: Role of the Leader
- Good and Bad Leaders
- The Leader's Role in the Business
- Coaching
- Team Management
Module Two: Leadership Skills
- Motivation
- Empowerment
- Delegation
Module Three: Performance & Discipline
- Setting Standards of Performance
- Managing Poor Performance
- Discipline
- Absence Management
Module Four: Grievance Handling
- Handling a Grievance Informally
- Problem Solving Techniques
Module Five: Effective Communications
- Seven Deadly Sins of Communication
- Getting Your Message Across
- Rapport Building
- Barriers to Communication
- Active Listening Skills
- Giving and Receiving Feedback
Module Six: Consolidation and Action Planning
- Review of Key Learning Points
- Personal Action Planning
Each of the modules can be run as a stand alone training workshop.
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TEAM LEADER FOLLOW UP TRAINING
One day in duration.
All course materials, handouts and workbooks provided.
Lunch and refreshments included.
Introduction
A follow up day to the two-day Team Leader training encompassing an overview of the two day training course, looking at the actions completed from the previous training and introducing new skills for Team Leaders. New skills are influencing, time management, decision-making and assertiveness skills.
Tutor led, delegates are actively encouraged to discuss, practice and develop their thinking in a number of active learning modules. Each module incorporates theory, active participation, case studies and discussions, planning and commitment to action.
Who should attend
Anyone who attended the previous two-day Team Leader Training course.
Objectives
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To equip managers and leaders with more key leadership skills such as influencing, decision-making, influencing skills, planning and organising time
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Consolidate learning objectives from the two-day Team Leader Training
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Develop further leadership competency through practical based learning
Benefits
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Equip managers with the skills to influence and persuade the team
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Develop better time management and planning skills
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Develop confidence and assertiveness
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Develop confidence in use making decision using techniques
Course Programme
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Assertiveness and Self-Confidence Techniques
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Influencing Skills and Behaviour
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Follow-Up on Team Leader Training
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Planning and Organising Time
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Decision Making Skills
Each of the modules can be run as a stand alone training workshop.
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INTERVIEWING SKILLS
Half a day to one day in duration.
All course materials, handouts and workbooks provided.
Refreshments included.
Introduction
Interviewing is a skill that is used daily by managers and when used properly can help achieve business objectives. Interviewing skills can be applied not just for recruitment and selection but also in managing disciplinary and grievance issues, performance reviews, exit interviews and counselling. This workshop provides an overview of the different types of interview and provides techniques to ensure that they are handled well, therefore improving employment relationships.
The workshop is highly participative and gives plenty of opportunity to practice skills.
Who should attend
Anyone who is involved in the recruitment process, has staff management responsibility, or who performs interviews.
Objectives
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To understand the objectives of the interview and recruitment process
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To explain and discuss the main steps in the interviewing process
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To highlight the approaches to different types of interviews
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To understand how to perform a good interview - e.g. recruitment, appraisal
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To provide opportunities to practice your interview techniques
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To provide you with the tools to maximise the effectiveness of the interview
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To learn techniques in order to gather accurate information and make decisions
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To put into practice a good interview and selection process
Benefits
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To learn how to establish the selection criteria
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Selecting the most appropriate staff for the business
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To learn how to conduct interviews
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Identifying and dealing with problems early
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Developing good employee relations
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Hints and tips on interview techniques
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Competent interviews
Course Programme
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Understanding the legal framework
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Understanding the different types of interview (performance review, recruitment, disciplinary and grievance)
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Different types of interview
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Structuring the interview
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Conducting the interview
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Applying appropriate questioning techniques to gather information
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Developing active listening skills
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Post-interview techniques
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Practising the skills learnt
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ADVANCED INTERVIEW SKILLS
Half a day to one day in duration.
All course materials, handouts and workbooks provided.
Refreshments included.
Introduction
Interviewing is a skill that is used daily by managers and when used properly can help achieve business objectives. Interviewing skills can be applied not just for recruitment and selection but also in managing disciplinary and grievance issues, performance reviews, exit interviews and counselling. This workshop provides an overview of the different types of interview and provides techniques to ensure that they are handled well, therefore improving employment relationships. The workshop is highly participative and gives plenty of opportunity to practice skills.
Who should attend
Anyone who has staff management responsibility or who performs any sort of interviews.
Objectives
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To explain and discuss the main steps in the interviewing process
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To highlight the approaches to different types of interviews
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To provide opportunities to practice your interview techniques
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To provide you with the tools to maximise the effectiveness of the interview
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To learn techniques in order to gather accurate information and make decisions
Benefits
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Selecting the most appropriate staff for the business
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Identifying and dealing with problems early
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Developing good employee relations
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Competent interviews
Course Programme
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Understanding the legal framework
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Understanding the different types of interview (performance review, recruitment, disciplinary and grievance)
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Structuring the interview
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Conducting the interview
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Applying appropriate questioning techniques to gather information
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Developing active listening skills
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Practising the skills learnt
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APPRAISAL SKILLS TRAINING
Half a day to one day in duration.
All course materials, handouts and workbooks provided.
Refreshments included.
Introduction
This course gives training in the skills necessary to conduct appraisals of your staff. It is aimed at newly appointed managers and is a good refresher for experienced managers looking to update their skills.
Tutor led, delegates are actively encouraged to discuss, practice and develop their thinking in a number of active learning modules. Each module incorporates theory, active participation, case studies and discussions, planning and commitment to action.
Who should attend
Anyone who is new to managing or leading people. Managers or leaders looking to refresh their learning or who have had little formal training in the past. Managers or leaders who have had no formal management training.
Objectives
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To provide managers with an understanding of the reasons behind carrying out appraisals, and with the skills to prepare for and carry out effective appraisals - including all relevant documentation
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To enable managers to set proper objectives and ascertain training needs for their staff
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To resource managers with the necessary knowledge to deal with problems should they occur
Benefits
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To equip managers with the skills to carry out appraisals
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To increase company productivity through review of staff, setting objectives and providing relevant training
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Develop communication and understanding between management and staff
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Identify problem areas within the company through feedback from staff
Course Programme
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The Purpose of Appraisals
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The Appraisal Cycle
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Setting Objectives
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Involving Staff
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Identifying Training Needs
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Preparation for Appraisal
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Conducting the Appraisal
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Problems during Appraisal
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Appraisal Documentation
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Appraisals Do's and Don'ts
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Giving and Receiving Feedback
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Managing Poor Performance
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RECRUITMENT SKILLS
Half a day in duration.
All course materials, handouts and workbooks provided.
Refreshments included.
Introduction
It costs an organisation both in money and time to recruit new employees and so the process should be as effective as possible, ensuring that the new recruit is the most suitable for the position and will stay in the organisation. This workshop provides an overview of recruitment from creating selection criteria through interview hints and tips to selection itself. It covers best management practice and offers an opportunity to enhance skills.
Tutor led, delegates are actively encouraged to tackle current issues throughout the session. The session incorporates case studies and discussions.
Who should attend
Anyone who is involved in the recruitment process.
Objectives
Benefits
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To learn how to establish a criteria for selection and rate applicants
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To learn how to conduct a recruitment interview
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To learn hints and tips on interview techniques
Course Programme
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Selection Criteria
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The Interview Process - preparation, interview techniques, post interview activities
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Scoring Applicants and Selection
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CUSTOMER CARE TRAINING
One day in duration.
All course materials, handouts and workbooks provided.
Lunch and refreshments included.
Introduction
A one-day training programme aimed at people who have a customer service remit as part of their role. The course aims to promote the principles of basic customer service among operational staff.
Who should attend
Anyone who is about to have or has dealings with customers.
Objectives
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Understand what good Customer Care means
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Improve your Customer Service
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Understand what good communications means
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Understand how to build rapport
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Project a positive image of the company/department
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Understand who your customers are
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Understand the essential steps for handling customers via phone and face to face
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Improved telephone skills
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Improved listening skills
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Understand and apply questioning techniques
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Improve feedback skills
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Deal with complaints effectively
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Build your own action plan for improvement
Benefits
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Improve knowledge of customer care, communication and building rapport with customers
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Present a positive image of your company through your staff
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Develop telephone handling, listening and questioning skills
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Develop competence of staff at dealing with customers
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Develop better complaint handling
Course Programme
Part one:
- What is Good Customer Service
- Delivering Great Service
- Defining Poor Service
- Making a Good Impression
- Know Your Customer
- How to Improve Your Customer Care
Part two:
- Communication Skills (oral and written)
- Building Rapport
- Telephone Skills
- Listening Skills
- Questioning Skills
- Giving and Receiving Feedback
- Handling Complaints
- Dealing with Difficult Customers
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DISCIPLINARY, DISMISSAL & GRIEVANCE SKILLS
Half a day to one day in duration.
All course materials, handouts and workbooks provided.
Refreshments included.
Introduction
It costs an organisation both time and money when a discipline or dismissal issue is not handled correctly. The number of applications being made to Employment Tribunals is increasing. It is therefore very important that managers within the workplace understand what their obligations are to ensure that disciplinary and dismissal procedures are fair and in accordance with statutory guidelines.
This workshop provides an overview of the law, gives best management practice and offers an opportunity to enhance skills. Tutor led, delegates are actively encouraged to tackle current issues throughout the day. The day incorporates case studies, discussions, and allows the opportunity to practice skills in a confidential environment.
Who should attend
Anyone who has staff management responsibility. No prior knowledge of employment law is required.
Objectives
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To understand the disciplinary and grievance procedures
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To understand the statutory processes relating to grievance and discipline/dismissal
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To understand the principles of managing discipline issues
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To gain practical experience
Benefits
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To learn how to handle discipline and grievance issues
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To learn about the statutory grievance and disciplinary process
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To learn how to perform a disciplinary interview
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To learn a practical approach to the disciplinary and grievance process
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Reducing the risk of claims for unfair dismissal, breach of contract, wrongful dismissal
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Improving employee relations
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Practising skills before taking them back into the workplace
Course Programme
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Principles of the Law
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Review of Company Procedures
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Dismissal - fair, wrongful, unfair, constructive, redundancy
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Appeals and Suspensions
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Acting Reasonably
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Investigation
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Preparing for and Managing the Hearing
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Handling Issues - poor performers, absence both short and long term
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The importance of dealing with problems early on
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Roleplays and Exercises
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MANAGING ABSENCE
Half a day to one day in duration.
All course materials, handouts and workbooks provided.
Refreshments included.
Introduction
Absence of employees costs an organisation both in salaries and in impact on the business. This workshop provides an overview of the law, practical tips on managing absence and offers an opportunity to enhance skills.
Tutor led, delegates are actively encouraged to tackle current issues throughout the session, which incorporates case studies and discussions.
Who should attend
Anyone who has staff management responsibility. No prior knowledge of employment law is required.
Objectives
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To understand essential elements of the law surrounding absence
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To understand how to limit unnecessary absence
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To understand and use company absence procedures
Benefits
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Practical tips to monitoring absence
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Understanding how motivation can reduce absence
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Appropriate actions to take to manage and control absence
Course Programme
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Impact of Absence
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Importance of Record Keeping
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Introduction of Company Absence Procedures
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Short and Long Term Absence
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Medical Referrals
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Disability
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Attendance
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Time Off - paternity, maternity, etc
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Practical Tips
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Case Studies
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The Return to Work Interview
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Understanding Any Underlying Causes
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MANAGING THE TEAM / PERFORMANCE
One day in duration.
All course materials, handouts and workbooks provided.
Lunch and refreshments included.
Introduction
This workshop provides an overview of key skills required in order to successfully manage the performance of the people who work for you. It is aimed at newly appointed managers and is a good refresher for experienced managers looking to update their skills.
Tutor led, delegates are actively encouraged to discuss, practice and develop their thinking in a number of active learning modules. Each module incorporates theory, active participation, case studies and discussions, planning and commitment to action.
Who should attend
Anyone who is new to managing or leading people. Managers or leaders looking to refresh their learning or who have had little formal training in the past. Managers or leaders who have had no formal management training.
Objectives
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To develop managers into good people managers
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Assist managers and leaders with the transition from staff member to management
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Develop management competency to lead a team through practical based learning
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To give managers a broad understanding of their role in managing the team
Benefits
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Equip managers with the skills to manage the team
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Identify team stules and getting the right balance in a team
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Develop objective setting skills
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Understand which type of manager you are
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Understand the role of the manager in detail
Course Programme
Module One: Setting Business Objectives
- What are Objectives
- The Manager's Role in Setting Objectives
- Types of Manager - Task or People Orientated
- Which Type Are You?
Module Two: Team Management
- Why do we need teams?
- The Ideal Team - Belbin's Team Model
- Balancing the Team
- Setting Goals
- Maintaining the Team
- Benefits of Managing the Team
The Modules can be bespoked in accordance with client requirements.
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EQUAL OPPORTUNITIES OVERVIEW
Half a day to one day in duration.
All course materials, handouts and workbooks provided.
Refreshments included.
Introduction
This workshop provides an overview of equal opportunities legislation and the implications of the legislation in the workplace. The course aims to develop the competency of those responsible for managing people as well as raising awareness of equal opportunities issues in the workplace. Aimed at newly appointed managers and is a good refresher for experienced managers looking to update their skills or knowledge of EO issues.
Tutor led, delegates are actively encouraged to discuss, practice and develop their thinking in a number of active learning modules. Each module incorporates theory, active participation, case studies and discussions, planning and commitment to action.
Who should attend
Anyone who is new to managing or leading teams of people; or anyone who has had some experience or managing or leading teams of people. Managers or leaders looking to refresh their learning or who have had littel formal EO training in the past. Managers or leaders who have had no formal Equal Opportunities training.
Objectives
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To raise awareness of Equal Opportunities issues in the workplace
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To equip managers with the knowledge of Equal Opportunites
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To promote fairness and equality issues at work
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To give managers guidance in handling EO issues at work
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To give managers guidance on the relevant legislation
Benefits
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Ensure managers know the laws relating to Equal Opportunities and their obligations under the law
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To ensure that managers know their obligations with regards to handling complaints of discrimination
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To reduce the risk of EO tribunal claims
Course Programme
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Why Promote Equal Opportunities
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What is Discrimination
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Legislation
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Race Discrimination
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Sex Discrimination
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Disability Discrimination
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Religion or Belief Discrimination
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Sexual Orientation Discrimination
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Age Discrimination
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Becoming an Equal Opportunities Employer
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Risks
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TIME MANAGEMENT TRAINING
Half a day in duration.
All course materials, handouts and workbooks provided.
Refreshments included.
Introduction
This workshop provides an overview of key time management techniques and principles and aims to develop the competency of those attending in how to make effective use of their time.
Tutor led, delegates are actively encouraged to discuss, practice and develop their thinking in a number of active learning modules. Each module incorporates theory, active participation, case studies and discussions, planning and commitment to action.
Who should attend
Anyone who is looking to improve their time management. Managers or leaders looking to refresh their learning or who have had little formal training in the past. Managers or leaders who have had no formal management training.
Objectives
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To develop awareness of how time is spent
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To identify and deal with time wasters
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To develop planning and prioritisation skills
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To identify potential for delegation
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To manage one's diary effectively
Benefits
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Improved time management of managers
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Reduced stress associated with poor time management
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To achieve better planning a prioritising of time
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To maximise productive time
Course Programme
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Why Do We Need to Manage Our Time?
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How Do I Begin to Manage My Time?
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How Do I Spend My Time?
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How to Plan Your Time Effectively
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Planning Tasks
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Daily Planning
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Identifying Priorities
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Techniques and Tips for Time Management
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Delegating Tasks
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Scheduling
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Diary Management
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Dealing with Interruptions
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Good Habits
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EXTERNAL COURSES - BOOKING TERMS AND CONDITIONS / ADMINISTRATION
1. How to Book
You can book on to any of our courses by calling 01438 341303, stating the course title and the number of delegates wishing to attend. We will check availability, take your details and provisionally book you on that course. We will then send out a course booking form, which should be returned as soon as possible with full payment.
2. Confirmation of Booking
Your booking will be confirmed in writing within five working days of us receiving your completed and signed Course Booking Form. If you do not receive a confirmation letter and receipt within ten days please contact Geoff Giles on 01438 341303.
3. Payment
Payment must be made by cheque and received before the start of the event.
4. Cancellation and Transfers
Cancellations and requests to transfer to an alternative course must be made in writing.
Transfers: There will be no charge for transferring to an alternative course if the transfer request is received in writing more than 20 days before the start of the course. Requests to transfer received within 20 working days of the course will be subject to full course fees.
Cancellations: There will be no charge for cancellations received more than 20 working days before the course. If a cancellation is received within 20 working days of the course or the participant fails to attend, then the full course fees are payable.
We reserve the right to cancel a course at any time and offer an alternative date, a credit or a refund without any liability for any consequential or indirect loss.
5. Instructions
We will send you instructions for your course at least two weeks before the event. These will contain details of the venue, travel information (including maps) wherever applicable, as well as start and finish times and any other relevant details.
6. Pre-Course Questionnaires
For some of our events you may be asked to complete a pre-course questionnaire. This enables our tutors to understand your needs in advance of the course, and therefore address them during the course if possible.
7. Dress Code
The dress code is smart casual.
8. Smoking
Smoking is not permitted during our course.
9. Special Needs
If you have any special needs then please contact us as soon as possible on 01438 742056.
10. Start and Finish Times
Most of our events start at 9.30am and finish at 5.00pm - however exact start and finish times will be confirmed in the joining instructions.
11. Refreshments
All courses include refreshments throughout the day.
12. Course Costs (Depending on Venue)
Non-Clients - £350 approx per delegate day
Clients - £310 approx per delegate day
In-House - £950 per day or £450 per half day
Views expressed by the speakers are their own. HR Initiatives Ltd disclaim any liability for advice given or views expressed by any speaker at these events or in any notes or documentation provided to delegates.
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